Need help with Teori or Nutori? Email us — we read every message.
Teori
- How do I get Teori to read my health data? Grant Health access when prompted during onboarding. Teori reads what your watch, your phone and your other apps already write to Apple Health — heart rate variability, resting heart rate, sleep, breathing rate, blood oxygen, wrist temperature and activity. You can review or change any of it anytime in the Health app → profile icon → Apps & Devices → Teori.
- How do I manage or cancel my subscription? Open Teori → the crown icon in the Ask tab → it opens Apple's subscription management. You can also manage it directly in iOS Settings → your name → Subscriptions.
- How do I delete my account or data? Open Teori → Settings (gear icon) → Delete Account. This removes your account immediately. You can also email support@ekydna.com if you'd rather not use the in-app option. See our Privacy Policy for details.
- Notifications — turning them on or off. Teori can tell you when your morning reading is ready. If they are off, Teori → Settings shows a "Turn on notifications" row that takes you to the right place. To turn them off, use iOS Settings → Notifications → Teori.
- Something looks wrong or broken. Tell us what happened and, if you can, which screen — email is the fastest way to reach us.
Nutori
- How do I scan a label? Open Nutori → tap "Scan an ingredient label" (once you have scanned something it becomes "Scan with the beak") → allow camera when asked → take a clear, well-lit photo of the ingredient panel. You can also pick from your photo library.
- The scanner isn't reading my photo well. Try a sharper, closer shot with the ingredient text filling most of the frame. Reflective packaging can throw it off — try angling the label slightly. HEIC photos are converted to JPEG for you automatically.
- How do I change my profile (general / pregnancy / kids / dieting / allergies / digestive)? Tap the persona chip at the top of the home screen (or use Settings → Persona). You can switch anytime.
- Camera access is off — how do I turn it back on? Nutori → Settings → Permissions → Camera → this opens iOS Settings for you; toggle Camera on. iOS doesn't let apps re-prompt after the first denial, so the toggle in iOS Settings is the only way.
- How do I manage or cancel my Nutori Premium subscription? Nutori → Settings → "Manage subscription" (this opens Apple's subscription page). You can also manage it in iOS Settings → your name → Subscriptions.
- How do I delete a single scan? Log tab → swipe left on the scan you want to remove and tap Delete. You can also delete from the scan's detail screen using the trash icon at the top-right.
- How do I delete my account or all my data? Nutori → Settings → the account section. If you're anonymous (no Apple sign-in), it removes all your data and starts fresh; if you signed in with Apple, it deletes your account permanently. See our Nutori Privacy Policy.
- Do you keep my photos on your server? No original photos are stored. A small thumbnail (~200px) is kept so you can see what you scanned in your log; the ingredient text you scanned is also stored. Full details in the Nutori Privacy Policy.
- What is the check-in at the top of the home screen? "How did your body feel today?" is optional. Tap it, pick anything that applies — bloated, gassy, loose, constipated, heavy, a skin reaction, low energy, a headache — and add a line in your own words if the buttons don't cover it. Nutori writes you a line back from it, and over time it is what lets the app point at an ingredient that keeps turning up on your rough days. You can reopen the row any time that day to change your answer.
- Notifications — turning them off. Nutori notifies you when a scan or a multi-product comparison finishes while you are out of the app. There is no toggle inside Nutori; use iOS Settings → Notifications → Nutori.
- Tracking — changing your answer. After your first scan result, iOS asks whether Nutori may track you. That answer only controls the advertising identifier shared with Meta so we can tell which ads work — it never affects your photos, your profile or your check-ins, and declining changes nothing about how the app works for you. To change it later: iOS Settings → Privacy & Security → Tracking → Nutori. See the Nutori Privacy Policy for what is actually sent.
- Nutori's notes aren't medical advice. Nutori points out ingredients you may want to look at based on your profile — it isn't a diagnosis and it may miss things. Always double-check the actual label and consult a professional for allergies, health conditions, or medications.