Need help with Ongo, or have a question about your account or subscription? Email us — we read every message.
Common questions
- How do I get Ongo to read my Apple Watch data? Grant Health access when prompted during onboarding. You can review or change this anytime in the Health app → profile icon → Apps & Devices → Ongo.
- How do I manage or cancel my subscription? Open Ongo → the crown icon in the Ask tab → it opens Apple's subscription management. You can also manage it directly in iOS Settings → your name → Subscriptions.
- How do I delete my account or data? Open Ongo → Settings (gear icon) → Delete Account. This removes your account immediately. You can also email support@ekydna.com if you'd rather not use the in-app option. See our Privacy Policy for details.
- Something looks wrong or broken. Tell us what happened and, if you can, which screen — email is the fastest way to reach us.